Introduction
The Rental Hive provides a website through which owners or rental managers (hereafter referred to as “Owner”) can advertise holiday homes for rent, and through which users (herainafter referred to as “Guest”) can view, search, make an enquiry or a booking on The Rental Hive
The Rental Hive is not the owner or rental manager of any of the holiday homes on The Rental Hive and act therefore only as intermediary. All booking contracts are agreed between the Owner and the Guest.
Terms and conditions for using The Rental Hive
1. Personal use
The Rental Hive can only be used to view, read, search, book and enquire about holiday rental homes listed on The Rental Hive, with the purpose of renting a holiday home via The Rental Hive or browse articles and media available on The Rental Hive.
Use of The Rental Hive for any purpose other than booking of a holiday rental home or browsing The Rental Hive is strictly prohibited. Content such as articles, videos, photos, descriptions, owner information etc and software and design on The Rental Hive is copyright protected. Other than personal use, content may not be otherwise used or copied without the prior written approval of The Rental Hive.
2. Booking a holiday home on The Rental Hive
On Rental Hive the Guest is offered two ways of booking a holiday home and, depending on the chosen home, he will be able to do a payment by Bank transfer, Paypal, Credit card (Visa or Mastercard):
- The Guest sends an enquiry to the Owner and makes a booking directly with the Owner without Rental Hive being involved. The Guest pays the Owner directly and agrees to the Owners rental agreement.
- The Guest makes a booking on Rental Hive with Rental Hive acting as intermediary between the Guest and the Owner. Guests pays the full rental amount through Rental Hive and agrees to the Owner´s rental agreement which is presented to the Guest before a booking is made.
The general terms and conditions on The Rental Hive apply in both cases.
Rental Hive is not an Owner, rental manager or travel agency, therefore any agreement established to rent a holiday home on Rental Hive is always agreed between the Guest and the Owner. To this extent they both must be at least 18 years of age on the day the holiday home is advertised or booked.
3. Accuracy of information
The updated and precise description of the holiday home, as well as the prices, the bookings and the pictures is fully provided by the homeowner. Rental Hive is constantly making efforts to make sure that the information provided by the homeowner is true, accurate and completely adjusted to reality.
Rental Hive is an online platform and is not inspecting the holiday homes on their physical location or meeting with the Owner.
4. Liability
Use of Rental Hive indicates that the Guest agrees to release Rental Hive from any direct or indirect loss or damage in connection with but not limited to fraud, phishing, any breach of terms and conditions, accidents, strikes, lock-outs or disagreements with the Owner. Rental Hive cannot be held responsible for any losses or damages the Guest may experience using The Rental Hive or staying in any of the holiday homes found or booked via Rental Hive.
Rental Hive is not obliged to offer any refund or compensation for direct or indirect losses that neither the Guest may have suffered from renting a holiday home on Rental Hive nor the Owner may have suffered from renting out a holiday home on Rental Hive. Rental Hive acts only as intermediary so no rental contract or rental agreement can be made with Rental Hive.
Rental Hive may contain links to third-party websites or resources. By using Rental Hive both the Guest and the Owner acknowledge and agree that Rental Hive is not responsible or liable neither for the availability or accuracy of such websites or resources; nor the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Rental Hiveof such websites or resources or the content, products, or services available from such websites or resources.
Rental Hive cannot be held liable to the Owner for any fraudulent, consequential, or indirect damages, including lost profits, however caused, on any theory of liability. The Owner is responsible for any loss a Guest may experience if the Owner’s email account is hacked or maliciously manipulated in any way. If the Owner is a victim of fraud or phishing or if the Owner cancels a booking, the Owner accepts the obligation to refund the Guest the full amount paid, or to offer a matching holiday home with matching rental conditions if not able to fulfill the original booking agreement made between the Owner and the Guest.
5. Personal data protection and privacy
When using Rental Hive, some personal information shall be saved in our database. Personal data protection and cookies policy is explained with detail in our Privacy Policy.
Terms and conditions for Owners on Rental Hive
In addition to the above terms, the following terms shall apply to the Owners.
8. Copyright
The Owner guarantees that he owns the copyright in the photographic and textual material supplied to Rental Hive (hereinafter referred to as “the material”), or is authorized by the owner of the copyright to grant Rental Hive permission to use the material. The Owner understands that photographic or textual material from any part of Rental Hive may not be reproduced without permission from the copyright owner.
The Owner grants Rental Hive a perpetual, royalty-free licence to use the material for promotional purposes. The Owner unconditionally indemnifies Rental Hive immediately on demand against any cost, loss, or liability (including legal representation costs) which Rental Hive may incur by any breach of copyright from use of the material.
9. Design and layout
Rental Hive cannot be held responsible for any loss, or damage, resulting from the design of layouts, or changes made to the photographs and text submitted by the Owner. Rental Hive reserves the right to set the final design layout of a holiday home advert on Rental Hive, including the right to edit text, or amend layouts or photographs. Rental Hive also reserves the right to amend and edit text data entered on the online database of the Owner.
10. Accuracy of information
Rental Hive reserves the right to refuse any advertisement on any Rental Hive website where the content fails to meet minimum requirements which are stated by Rental Hive.
11. Rating System
Rental Hive reserves the right to implement a rating system intended for Guests, in which they may assess the conditions and quality of holiday homes and Owners. This valuation would be totally free and Rental Hive cannot be made responsible for disclaims arising from the feedback, comments and suggestions made by any Guest.
12. Advertising
Rental Hive reserves the right to insert advertising, or announcements referred to any sort of content in its website, including advertising related to other similar holiday homes. Rental Hive declares that the use of this service is totally discretional, and Owners waive to file any damages claim, or other complaints or claims relating to any advertisement published in the website.
13. Multiple properties
A holiday home on Rental Hive belongs to one holiday unit, not multiple units, nor should be represented as an example of holiday homes. Only one unit should be represented in a holiday home unless prior permission has been given. Rental Hive reserves the right to amend any holiday homes not in accordance with this policy.
14. Termination of an advert
If Rental Hive receives complaints from Guests about a specific information on Rental Hive, that is misrepresenting a holiday home, or its surroundings, or if Rental Hive repeatedly receive complaints about an Owner, or the Owner have materially breached terms and conditions, or the Owner have behaved with misconduct or delivered inaccurate, fraudulent, outdated or incomplete information during the account registration, or violated applicable laws, regulations or third party rights, or if Rental Hive believes in bona fide that such action is reasonably necessary to protect the safety or property of other Owners or Guests then Rental Hive reserves the right to remove the holiday home from the website and disable the account without notice, and retain payment.
If an Owner attempts to enter unsuitable material into the database, or repeatedly misuses the online system, Rental Hive reserves the right to reject any Owner or holiday home and will not be liable for any expense caused.
Otherwise, an Owner may remove the holiday home from Rental Hive at any time. However the Owner must honor all current and future booking agreements made with Guests. Rental Hive does not offer refunds for holiday homes taken offline by the Owner or Rental Hive.
15. Contact
To maintain a constant high level of service, Rental Hive requires all Owners to be available to respond quickly to enquiries and bookings by email. Rental Hive reserves the right to suspend holiday home adverts of Owners who are unavailable for more than 24 hours.
16. External links
Links from a holiday home to any website or email address other than Rental Hive are only accepted if a link is sent back to Rental Hive from the Owner’s website or blog or similar. If an Owner adds a link or email address or company name without consent, re-adds a link or email address or company name after removal or removes reciprocated links from their advert on Rental Hive, Rental Hive reserves the right to remove the holiday home without refund.
17. Payment policy
Online credit card payments are processed through a third party payment provider over a fully encrypted SSL secure line. Cash payments are not accepted.
Payments made through Rental Hive are done via third party secure certified payment provider and Rental Hive does not store the full credit card details and is not liable for errors or losses on payments or money transfers.
18. Refund policy on the advertisement
Rental Hive provides an advertising service rather than a physical product. No trial periods are offered, nor do Rental Hive offer a refund or compensation for adverts which are expired or unexpired. Rental Hive does not give any refund or compensation if the Owner experiences any losses such as bookings, money, damages or similar relation to any booking of the Owner´s holiday home.
19. Modifications to pricing and conditions
Rental Hive reserves the right to change the prices and conditions to services offered by Rental Hive without notice. Changes to prices will be applicable immediately and Owners will be notified by the website.
20. Documentation
In most cases Rental Hive requires Owners to supply proof of ownership of their property in form of a title deed, utility bill or similar. If Rental Hive does not receive sufficient documentation, Rental Hive can reject approval of the Owner and the holiday home, and an advert for the holiday home on Rental Hive will be rejected.
21. Legalized holiday homes
In some regions the Spanish authorities require by law that Owners obtain a license to rent out a holiday home legally. In these regions, Rental Hive can only approve and advertise a holiday home if the Owner presents a valid license number for the holiday home.
22. Additional conditions
On Rental Hive the Owner can advertise a holiday home in different ways. Upon creating the advertisement the Owner will be prompted to accept the conditions that apply to that particular advertising form.
Rental Hive reserves the right, at its sole discretion, to modify the website, services or to modify this Terms, including the rental share, at any time and without prior notice. If Rental Hive modifies this terms and conditions, these modifications will be posted on www.therentalhive.com. By continuing to access or use the website or services after Rental Hive has posted a modification, Owners and Guests shall indicate their acceptance to be bound by the modified Terms Rental Hive